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Sun, 15 Apr 2007 02:51:28 -0400
ntop is a network traffic tool that shows network usage in real time. It displays a list of hosts that are currently using the network and reports information concerning the IP (Internet Protocol) and Fibre Channel (FC) traffic generated by each host. The traffic is sorted according to host and protocol. Protocols (user configurable) include:

I got started doing graphics editing with JASC Paint Shop Pro way back. I haven’t used the program since it was purchased by Corel. Now I use Photoshop and have recently begun toying around with the open source GIMP graphic editor.

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Tucows - Has a deferred problem

Tue, 12 Feb 2008 11:49:00 -0400

Tucows (AMEX:TCX) has lost 50% of its market value since July 2007. Yes it has dropped from $1.26 to $0.63 a share, a 50% drop over the last six months.

The Company just released it’s year end financial statement, so now is a good time for a quick review of the basics:

- Annual revenues were $74.6 M vs. $65 M for the previous year – up 14%, nothing wrong there.
- Net Income $2.6 M vs. $2.1 M – up 24% -- direction is good.
- EBITDA $8.7 M vs. $5.8 M – up 50% -- something to write home about.

Tucows has a market cap of $46.5 million. The overall value could be stated as:

- 5.3X EBITDA
- .62X trailing revenues.
- PE Ratio 18.68

So why is Tucows trading so low? Why has it dropped a whopping 50%? As a high tech firm it deserves at least a 40 P/E ratio. It should be trading at a 1X revenue range, frankly more. That would take it back the July stock price.

The problem is the Tucows balance sheet. The Company has $80 million in liabilities. How is Tucows going to make it? Given current EBITDA one could take almost 10 years to pay it back, not including interest. The game is over; tank the deal, time to trade out.

WRONG WRONG WRONG ---- Tucows needs more liabilities, I think liabilities should go through the roof. They should be the master of liabilities; the street just doesn’t get it.

Financially speaking there are not many firms like Tucows. They sell millions of little things, sort of like Coca Cola. However those little things are domain names, selling for lets say $12. Since they are paid “up front” for a specific period, usually one year, the revenues for these are recognized at $1 per month, not the $12 when the transaction occurred. Sort of like cash vs. accrual accounting.

The bulk of the liabilities time out in one year, when hopefully, they start all over again. Look at it as millions of itsy bitsy revolving loans.

Of the $80 million in liabilities, $50 million (63%) is tied to deferred revenues resulting from domain registration sales. Domain name registrations account for 73% of revenues.

Usually I hate deferred revenues (which is a topic for a separate writing). However for Tucows it is the business model.

I might be naive, but I don't think many people drive up to Tucows and say..."I stopped using my domain name...I want my $3 back". I have a hard time rationalizing how GAAP, in the practical world, should apply here.

Tucows – Has a deferred problem. One the street does not understand, and one I think is holding the stock price down.

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So what’s a web hosting sitebuilder to do? I know you’re out there so please speak up and liberate us from the prospect of buying a bad domain.

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Company information



hostgator is one of the fastest growing companies in the web hosting industry.
It has been talked about a lot on popular web hosting forums like
WebHostingTalk.com for example. The company has been founded in 2002 and by the
time of this review their site says that more than 200,000 domains are hosted on
their servers.



hostgator hosting facilities are located in the one of the best Internet data
centers in US: �The Planet� (www.theplanet.com) Dallas/TX, USA.





hostgator is one of the so called �GigaHosts�, but it looks like so far they
manage to deliver what they promise.

Equipment



The company offers Linux based hosting. By the time of our review the servers
were running Linux Red Hat 9.0. The server where our account has been located
was running 4 x Intel(R) Xeon(TM) 2.40GHz CPUs with 4GB RAM and a 200GB SCSI
drive.



hostgator hosting environment is based on Cpanel/WHM - one of the most popular
web hosting Control panel software packages. It is feature-rich and easy to use.





Services and features



hostgator offers shared hosting packages, reseller hosting plans and dedicated
servers. I would not recommend their dedicated servers as they are pricey.
However, the Shared and Reseller plans are quite a good deal.



Shared hosting plans: The cheapest plan costs only $6.95/month paid on yearly
basis and includes 3.5GB of web space and 50GB of transfer per month. It is
quite a lot of space at quite a reasonable price. It has all the regular
features Control Panel, Webmail, scripting languages, databases, a free scripts
Installer (Fantastico), anti-spam protection, etc. With the cheapest plan you
can host only one web site per hosting account. If you wish to have multiple
sites hosted (multi-domain hosting) you will need to go for a more expensive
plan where prices start $9.95/mo and you have the option to pay on a monthly
basis. With the shared hosting plans you can host multiple sites; however they
are add-on domains. (e.g. you do not have separate Control Panel for each hosted
web site)



Semi-dedicated plans: At first we thought these are kind of VPS plans, however
after we talked to an online sales rep on their site it appeared that these
semi-dedicated packages actually are like shared hosting plans, however they
include more resources (25GB space, 500GB transfer) and most importantly what
makes them different from a shared hosting plan is that the server where the
semi-dedicated plans are located host relatively small number of users. That is
you share the server resources with less users and in this way you have more CPU
power at your disposal. For example if you have 300-400 users on a regular
shared hosting server, when you are on a semi-dedicated you will share the
server with only 15-20 other customers. Of course the pricing is much higher
compared to a shared hosting plan � $74.95/mo.



Reseller hosting plans: Starting $24.95/mo you can purchase a reseller hosting
account with 5GB of web space and 50GB of bandwidth. The reseller package gives
you the option to host separate websites using a single reseller account. If you
are a web designer a reseller account might by the right option for you as you
will be able to offer you clients decent hosting services. hostgator even went
one step ahead and offer some great tools for resellers, such as Billing manager
application, merchant accounts, ready-to-use templates and even a free domain
name registration account with one of the biggest registrars eNom.com. So if you
are looking for a place to host multiple sites with separate Control Panels
hostgator is worth trying out.



Dedicated servers: As mentioned above hostgator services include dedicated
server packages as well. The offerings start with a 2.4 GHz Super Celeron to
Dual 2.4 GHz Xeons servers. So in case your site outgrows the shared or
semi-dedicated hosting plans you may go to a dedicated server. All servers are
equipped with a Panel/WHM which makes the server management an easy task.

Customer service/support



hostgator offers 24/7 customer support over email, phone and live chat. While
we�ve been testing our account, we had several interactions with their support.
Usually, we got replies in 15-20 minutes. However on some occasions it took a
bit more. Our questions varied from simple howtos through some more
advanced/tech related ones and finally some requests that should be handled by
3rd level support (which usually take more time to be completed than a regular
support request). Almost all of our requests have been handled properly. The
only problem they fail to resolve was a question regarding a PHP script. We saw
they have the PHP engine running as CGI and decided to check their knowledge in
PHP. We�ve created a sample HTTP Auth script (actually we took the example
provided at http://www.php.net/features.http-auth) and uploaded it to our
account. Just of reference, when PHP is running as CGI HTTPAuth will not work
properly (this is a limitation by design). The support person who handled the
ticket was unaware of this limitation and provided us with some wrong answers.



In general the support reps were friendly and polite, even we acted as a bad
customer and even we�ve been rude in some of our requests. Our overall rating
for their support is 9 out of 10.

Signup process



The signup process is easy and intuitive. They accept a wide range of payment
options, including: Credit card payments (VISA/MasterCard/American Express),
Paypal, checks, bank transfers, cash and money orders.



In general you will get the account active in 20-30 minutes after your payment
has been processes.



However with our signup we encountered a little trouble. When you go through
their order process at some step you are asked to specify username and password
for your new hosting account. For the matter of simplicity we used one and the
same word for both our username and password. The order form accepted these
values, however later on it appeared that they have created an issue. Most
probably hostgator use some hosting automation software to open hosting accounts
when they receive a payment. However, the Cpanel has a restriction for username
and password similarity. So when we placed our order their billing system failed
to activate the account on the hosting server and the hosting account email we
have received was incomplete and was missing the hosting server IP address. So,
we have been unable to use the account as actually the account has not been
created at all. Luckily, the troubles have been resolved in several support
tickets and email messages and a short live chat session.



Overall experience



Our overall experience with hostgator is positive. Although we have used their
services for a month we had no major problems and the hosting account
performance and speed were at a very good level. The only issues we had were the
ones we have already described above. Despite these, we would recommend
hostgator to anybody looking for a web host. They offer quality and reliable,
feature-rich services backed up with friendly and prompt support.



Click Here to go to hostican website.


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Try this out. If you are quite happy and satisfied with your web host, try to see if they are offering an affiliate program you can participate on. Instead of you paying them, why not make it the other way around; them paying you. The process can be as easy as putting a small "powered by" or "hosted by" link at the bottom of your page and you are already in an affiliate business.

Do these suggested things each time you notice the problem, and this way you can paint your hosting support team a better picture of what the problem is. This is no knock on the hosting customers out there, but sometimes they don’t realized that a tech support’s best chance to get a problem fixed is having tons of good information passed along so we can recreate the problem on the server side of things.

WebHost Monkeys

Fri, 11 Jan 2008 11:46:05 -0600
A dummies' guide to webhosting, web design, SEO, some CSS, and related stuff.

Why you and Low Fat Lattes are Google's Worst Nightmare

Wed, 14 May 2008 11:55:00 -0500
Today’s keynote speaker at ISPCON was Elliot Noss of Tucows. His keynote addressed how Internet Infrastructure companies can compete with the likes of Google and Go daddy. His answer: more customization and real personalization. He used McDonalds to represent Google and Go daddy, and Starbucks as an example of customization and personalization. In his presentation Rackspace is the Starbucks of the Internet world. In his opinion Rackspace succeeds not because it is the cheapest, but because it provides a much more stable experience than most infrastructure providers. Examples of this include robust mail service with large storage space.

As a frequent conference attendee, I hear this keynote often. In other conferences the keynote has been entitled, alternately, “How to compete with 1and1 and Microsoft,” “Withstanding the entry of the giants,” and so on, and so forth. Depending on the audience, the theme always seems to be “specialization and customization”

I wonder, honestly, how specialized and customized companies can get and still make money. Early on in my practice, one of my clients had the idea of creating different brands for different segments of the hosting market. The CEO called this the “supermarket” strategy: he wanted to own the most shelf space in the hosting market. Consequently the company had over 10 brands, each with a different message, back end, support needs, etc. Needless to say, this level of specialization became uneconomical over the long term, and we ended up folding all the brands into two major brands.

Similarly, another client sought to compete in various segments of the market. So he targeted lawyers, doctors and chambers of commerce. This specialization required an enormous amount of sales time, and very expensive marketing (getting a lawyer’s attention isn’t cheap). This marketing effort worked, but the customer market was so specialized, and the product not scalable to other markets, it was eventually folded into a standard “unlimited bandwidth, storage, 10 GB e-mail” plan, with resulting churn.

What Elliot talked about, that strikes me as true, based on those of my clients who are successful, is that successful Internet businesses are high touch, and that people will pay to have their problems go away. Examples of this, and hosting companies that are taking business from 1 and 1, etc., include those that focus on customer support, implementing complex outsourced solutions like exchange, and hold the hand of overburdened IT departments.

In each of these examples the customization and specialization is applicable across the entire product line, and is not feature based. So instead of creating an e-mail solution that meets the unique needs of lawyers, they have support that teaches the lawyers how to create the e-mail product they need.

I see an analogy in my own business: clients pay me to make problems go away. They’re not interested in the most recent regulatory pronouncement about green marketing from the Federal Trade Commission, they just want to be able to market their new “green” data center. Similarly, the nuanced thread that has run through all these keynotes, whatever their title, has been that customers will pay you to make problems go away. Seems to me that’s a great way to succeed.

When it comes to choosing a dedicated server, choosing between the offerings can be daunting, especially when looking at the processors! There are so many that it's almost impossible to compare them.




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